We are committed to providing a high–quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Firstly please speak to the Fee Earner handling your case as many issues can be resolved by them. You may prefer to put your concerns in writing, in which case, please send your letter or an email to the person who is acting for you. If you prefer to, you can send your concerns to the Fee Earners Supervising Partner as set out in our client care letter.
Should the matter not be resolved to your satisfaction, please pass your complaint to our client care Partner, Andrew Cosma, who will acknowledge receipt of your complaint within five working days of receiving it.
The client care Partner will then review your matter file and speak to the member of staff who acted for you. We have up to 42 days to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
Emergency Police Station Advice
Call: 01753 551313
(Monday – Friday 9.00am – 5.30pm)
Call: 01753 600101
(At all other times)
Serious Crime Panel
Members of the VHCC & Serious Fraud Panel
Family & Matrimonial
Members of the Family Law Panel